All concealed damages are to be reported within 7 days of delivery to Brooks Furniture Xpress.
Concealed damage claims reported within 7 days of delivery will be settled on a percentage of
actual manufacturer's invoice cost.
Tariff limitations will apply to high value goods, not to exceed $1500.
All glass tops, marble/stone tops and acrylic products will not be processed as a damage claim if
not noted on freight bill at time of delivery.
Brooks does not participate in claims involving crated, palletized items, items on skids or blanket
All claims must be submitted online at brooksfurniturexpress.com along with pictures of the
damaged piece, including carton pictures.
The carton and all internal packaging must be kept on any piece involved in a claim. Failure to
retain carton may void the claim.
Pictures of the piece & full carton pictures and the Brooks barcode label must accompany each
claimed item. Pictures should include close up of damage and a picture of the entire piece.
Obtain an estimate from a local repair shop, if one is available and the damage is repairable. Also email the estimate to referencing the Brooks Pro#.
If furniture is not able to be repaired locally, it will be picked up to be inspected for repair at our repair facility. The damaged item must be properly packaged for return to ensure no further damage occurs. Failure to package properly could void the pending claim.
Do not order a replacement for any claimed item until a disposition of the claim has been
decided by the Brooks claim team.
Brooks does not reimburse for receiving/cartoning charges for items involved in concealed
Brooks Furniture Xpress is not responsible for any damage on pieces that have been moved
from the original Brooks delivery point.
All claims will be processed and resolved within 30 days of the initial claim, provided all claims
criteria have been met, but will not be paid until the original freight charges have been paid.
Noting 'subject to inspection' is not the same as noting damage at delivery and will be handled
as if it was signed clear at delivery.